File A Warranty Claim

Please complete the form below to submit your warranty claim. Enter all required information to ensure your claim can be processed.

To learn about what your Lumberock® Limited Lifetime Warranty covers, please press here.

Limited Lifetime Warranty

Warranty Claim Form

Filing Information

Your Role

Home Owner
Dealer/Retailer
Builder

Please Describe Your Concern

Customer Information

First Name

Last Name

Email Address

Location of installed Lumberock® material

Street Address

Street Address Line 2 (optional)

City

State

Postal Code

Product Purchase Information

Dealer/Retailer Name

City of Dealer/Retailer

State of Dealer/Retailer

Date of Purchase

Purchase Order Number/Service Order Number

Product Installed By

Customer
Contractor
Unknown
Not Installed

Product Type

Proof of Purchase

Please provide a copy of your sales receipt (if new construction, please also provide builder’s agreement or related document)

Please provide pictures of the issue

Photo Tips: Please provide more than 1 photo of the issue. Include a close-up/detail photo that highlights your concern. Please include photos from the under-structure of your deck (if possible). Also, include a wide shot that encompasses the entire structure.

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Warranty Claim

File A Warranty Claim

Limited Lifetime Warranty

Warranty Claim Form

Filing Information

Customer Information

Location of installed Lumberock® material

Product Purchase Information

Product Type

Proof of Purchase

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